Shipping Policy

Welcome to SparkParts! We’re committed to getting your e-moto parts to you quickly and securely. This Shipping Policy outlines how we handle processing, shipping, delivery times, and costs.

1. Order Processing

• All orders are processed within 1–3 business days after payment is received.

• Orders are not processed, shipped, or delivered on weekends or U.S. holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Locations

• All products are shipped from the United States.

• We currently ship to all 50 U.S. states, Washington D.C.

• At this time, we do not offer international shipping.

3. Shipping Rates & Delivery Estimates

• Shipping charges will be calculated and displayed at checkout.

• Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

• Please note that delivery delays can occasionally occur due to carrier issues or severe weather.

4. Shipment Confirmation & Tracking

• You will receive a shipment confirmation email with tracking information once your order has shipped.

• Tracking numbers typically become active within 24–48 hours.

5. Damages & Lost Packages

• SparkParts is not liable for products damaged or lost during shipping.

• If your order arrives damaged, please contact the carrier directly to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

6. Incorrect Addresses & Refused Shipments

• Customers are responsible for providing accurate shipping information.

• Orders returned to us due to an incorrect or incomplete address may be reshipped at the customer’s expense.

• Refused or unclaimed shipments may incur return shipping fees.